For a variety of reasons, select member requests must be serviced by third-party partners (HVAC, appliance, etc.) whom we select and vet carefully and often (many at the recommendation of our clients).

Because we do not control their schedules or business practices, we are subject to their availability, timelines, and processes, which are often slower than we would like, but for good reason. Because we select skilled and reputable partners, they tend to be busy.

In the event you request a third-party required service, we will do our best to set delivery expectations early in the process, but we do appreciate your patience. We are here to hound them so that you don’t have to, but we value quality over quantity and are willing to wait on your behalf.