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Terms of Service

Terms of Service

Goodsmith Terms of Use and Service Agreement

Terms of Service Summary

Please read the full Terms below. This summary is for convenience only and does not replace the complete Agreement by which you are legally bound.

What Goodsmith Does: We provide home maintenance and repair services. We’re a service company, not a general contractor or construction firm.

Your Account: You need an account with a valid payment method. Account types include Free, Legacy, Premium, and Goodsmith+ (starting January 2026). Different accounts have different benefits and pricing.

Payment: Invoices are due when you receive them. If not paid within 5 days, we’ll automatically charge your default payment method. Late payments incur a $30 fee.

Scheduling: You have 72 hours to approve proposed appointments. If you don’t approve, the appointment is automatically canceled.

Our Work: We’re responsible for the specific work we perform, not your entire home system. We use quality materials but don’t manufacture them. Issues that appear weeks or months after service are typically not related to our work.

Cancellations: Cancel less than 24 hours before your appointment? You’ll pay a cancellation fee. If no one’s home when we arrive, you’ll pay a no-show fee.

Disputes: All disputes must be resolved through individual arbitration—not in court and not as part of a class action. You’re waiving your right to a jury trial and class action lawsuits.

Liability Limits: Our liability is capped at what you’ve paid us in the past 12 months.

Questions? Email us at members@mygoodsmith.com

You must read and understand our Terms of Use and Service before using Goodsmith.

These Terms of Use and Service (“Agreement”) govern your access to and use of the Goodsmith mobile application and related services.

The terms “we,” “us,” “our,” or “Goodsmith” refer to Goodsmith Home Care and Repair, Inc., a Delaware corporation. The terms “user,” “member,” “you,” or “your” refer to the individual using the Services. “Services” means all home maintenance, repair, and related services provided by or through Goodsmith. “App” means the Goodsmith mobile application.

By creating an account, accessing, or using the App or Services, you agree to be legally bound by this Agreement. If you do not agree, do not use the App or Services.

The Exhibits attached hereto are incorporated by reference and form an integral part of this Agreement.

1. Nature of Services and Relationship

Goodsmith provides residential home maintenance and repair services within its service area during standard business hours (Monday–Friday, 8:00 a.m. to 5:00 p.m.).

Services may be performed by Goodsmith employees and/or independent contractors selected at Goodsmith’s sole discretion. Goodsmith is a service provider, not a general contractor, construction firm, or insurer.

Access to Services requires creation of an account in the App and maintaining at least one valid payment method on file.

2. Account Types

Goodsmith offers multiple account classifications, including Free, Legacy, Premium, and Goodsmith+ users, as further described in Exhibit B. In addition to account type, users may also be enrolled in a maintenance plan. Maintenance plans vary by enrollment date and fees paid and may include between two (2) and six (6) maintenance visits per year. Account features, pricing, service access, maintenance inclusions, and benefits vary by classification, maintenance plan, and enrollment period.

3. User Rules

Users must comply with all Rules of Service described in this Agreement and Exhibit A, and as communicated through the App or email. Failure to comply may result in cancellation of services or termination of the account.

4. Payment Terms

Payment for Services is due upon receipt of invoice in the App.

Invoices not paid or disputed within five (5) days will be automatically charged to the default payment method stored in your account. If the default payment method is declined or unavailable, you authorize Goodsmith to charge any other valid payment method stored in your account. A $30 late payment fee will apply to any unpaid bill.

The late payment fee reflects administrative costs associated with delayed payment and the loss of opportunity for technicians to receive customer-added tips at checkout. All payments and gratuities are processed exclusively through the App.

Unpaid balances may be referred to collections. You agree to reimburse all reasonable collection costs, including attorneys’ fees.

5. Scheduling, Underwriting, and Appointment Confirmation

Goodsmith will use commercially reasonable efforts to propose next available or otherwise reasonably available appointment dates and times, subject to underwriting, technician availability, and operational considerations.

Once an appointment time is proposed in the App:

  • You have seventy-two (72) hours to approve the appointment
  • Failure to approve within seventy-two (72) hours will result in automatic cancellation
  • Canceled appointments may be reopened by reviewing service history in the App

All appointments are subject to cancellation, rescheduling, no-show, and forfeiture policies set forth in this Agreement and Exhibit A.

6. Warranty and Disclaimer

Subject to the terms and conditions of this Agreement, we represent and warrant that we will perform the Services using personnel of commercially reasonable skill, experience, and qualifications, and shall perform work in a timely, workmanlike, and professional manner in accordance with generally recognized industry standards for similar services. Our sole and exclusive liability and your sole and exclusive remedy for breach of the foregoing warranty shall be as follows: (a) we shall use reasonable commercial efforts to cure any breach promptly; provided that, if we cannot cure such breach within a reasonable time after your written notice of such breach, you may terminate this Agreement.

EXCEPT AS OTHERWISE EXPRESSLY PROVIDED IN THIS SECTION, WE WILL PROVIDE YOU SERVICES ON AN “AS IS” AND “AS AVAILABLE” BASIS AND, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES OF ANY NATURE WHATSOEVER REGARDING THE GOODSMITH APP AND OUR SERVICES INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY AND ANY IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE. WITHOUT IN ANY WAY LIMITING THE SCOPE OF THE GENERAL WARRANTY DISCLAIMER ABOVE, WE MAKE NO WARRANTY OF ANY NATURE WHATSOEVER, THAT THE GOODSMITH APP OR OUR SERVICES WILL BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE BASIS.

7. Scope of Services and Limited Responsibility

Goodsmith’s responsibility is strictly limited to the specific scope of work approved in the App for each service visit. Services are quoted and performed based solely on the information provided by the user at the time of booking and any additional details communicated and approved prior to or during service.

Goodsmith is not responsible for the condition, performance, failure, or damage of systems, components, materials, or conditions that are not expressly serviced, modified, or replaced as part of the approved scope of work.

Home systems may be aged, interconnected, previously repaired, or subject to latent defects. A failure occurring after a Goodsmith visit does not, by itself, establish causation or responsibility.

Minimum Pricing; Scope-Based Quotes.

Certain service categories are subject to minimum fixed pricing. Goodsmith provides quotes based on the described scope of work, and all quotes incorporate any applicable minimum pricing. While minimum prices are not reduced, final pricing may vary based on scope clarification, additional findings, or customer-approved changes.

8. Time-Based Causation

Goodsmith’s responsibility, if any, is limited to issues directly attributable to the Services and arising within a commercially reasonable period following service.

Goodsmith is not responsible for failures occurring weeks or months later due to wear and tear, pre-existing conditions, prior repairs, misuse, lack of maintenance, or independent system failure.

9. Materials and User-Provided Items

Unless expressly stated otherwise, Goodsmith may, at its discretion, source, procure, and provide materials in connection with requested services. Goodsmith uses commercially reasonable, best-efforts attempts to procure materials that are suitable for the requested work based on the information provided by the user, the scope of work requested, and the age, condition, and configuration of the applicable appliance, fixture, or mechanical system. Goodsmith does not guarantee the availability of exact matches, original manufacturer parts, or cosmetically identical items.

Materials provided by Goodsmith are sourced from third-party manufacturers and suppliers. Goodsmith is not a manufacturer of such products and does not control their design, production, or quality assurance processes. Accordingly, Goodsmith is not responsible for manufacturing defects, supplier defects, premature failure, incompatibility, or variations in performance, lifespan, or appearance.

Goodsmith is not responsible for the function, compatibility, or lifespan of any materials provided by the user and does not warranty labor associated with user-provided materials.

This Section addresses material sourcing and procurement only. Service-specific conditions, limitations, warranties, and exclusions related to particular services are addressed elsewhere in this Agreement.

10. Limitation of Liability

Our Limit of Liability.

IN NO EVENT SHALL WE BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY LOSS OF USE, REVENUE, OR PROFIT, OR FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, EXEMPLARY, SPECIAL, OR PUNITIVE DAMAGES WHETHER ARISING OUT OF BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, REGARDLESS OF WHETHER SUCH DAMAGE WAS FORESEEABLE AND WHETHER OR NOT WE HAD BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND NOTWITHSTANDING THE FAILURE OF ANY AGREED OR OTHER REMEDY OF ITS ESSENTIAL PURPOSE.

IN NO EVENT SHALL OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT, WHETHER ARISING OUT OF OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, EXCEED THE AGGREGATE AMOUNTS PAID OR PAYABLE TO US BY YOU PURSUANT TO THIS AGREEMENT IN THE TWELVE (12) MONTH PERIOD PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

11. Arbitration and Waiver of Jury and Class Actions

Agreement to Arbitrate

By entering into this Agreement, you expressly agree that any dispute, claim, or controversy arising out of or relating to this Agreement, your use of the Services, or your relationship with Goodsmith (including but not limited to claims of negligence, breach of contract, property damage, personal injury, fraud, or statutory violations) will be resolved exclusively through binding individual arbitration rather than in court.

Class Action and Representative Action Waiver

YOU AND GOODSMITH AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.

BY AGREEING TO ARBITRATION, YOU ARE WAIVING YOUR RIGHT TO:

  • Have any dispute heard by a judge or jury
  • Participate in a class action lawsuit or class-wide arbitration
  • Bring or participate in any representative, collective, or consolidated action or proceeding against Goodsmith

This waiver applies even if other users have similar claims or if your claim could be more efficiently resolved in a class proceeding. The arbitrator may not consolidate more than one person’s claims and may not preside over any form of representative, class, or collective proceeding.

Arbitration Procedure

Any arbitration under this Agreement will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules then in effect (available at www.adr.org), before a single arbitrator. The parties shall share equally in the costs of arbitration, including filing fees, administrative fees, and arbitrator compensation. Each party shall bear its own attorneys’ fees and expenses unless the arbitrator awards them under applicable law.

Federal Arbitration Act

This arbitration provision is governed by the Federal Arbitration Act (9 U.S.C. § 1 et seq.) and evidences a transaction involving interstate commerce.

Survival

This arbitration provision survives termination of this Agreement and your relationship with Goodsmith.

12. Termination

We may terminate this Agreement at any time, and without refund, if (a) you fail to meet Payment Terms or (b) you fail to honor your obligations under this Agreement.

Either party may terminate this Agreement at any time provided your account is current (no outstanding invoices) and the terminating party provides forty-eight (48) business hours’ advance written notice to the other party.

Pursuant to Exhibit B, all fees associated with a prepaid maintenance plan, Premium Account upgrade, or Goodsmith+ plan are non-refundable.

13. Notice

A notice is effective only upon email receipt by the receiving party via email to members@mygoodsmith.com or to the email address provided by you.

14. Transferability

Accounts may not be transferred to another location or residence unless you are relocating to a new location or residence within our service area and will remain the payor and primary user.

15. Force Majeure

Goodsmith will not be in violation of this Agreement to the extent it is unable to provide Services due to any act of God, natural disaster, casualty, accident, shortage of labor or materials, app interruption or computer system failure, act of government, law, rule, or regulation, act of terrorism, or similar event beyond its control.

16. Governing Law

With the sole exception of the arbitration provisions in this Agreement (which are governed by the Federal Arbitration Act), this Agreement is governed by and construed in accordance with the laws of the State of Texas, without regard to conflict of law principles.

17. Integration

This Agreement, in the form it exists at the time you purchase a particular Service, constitutes the entire agreement between you and Goodsmith relating to that Service.

18. No Waiver

No delay or failure by Goodsmith to exercise any right or remedy will be deemed a waiver unless reduced to writing and signed by Goodsmith.

19. Severability

If any provision of this Agreement is held invalid or unenforceable, the remaining provisions will remain in full force and effect.

20. Successors and Assigns

This Agreement is binding on your permitted successors and assigns, heirs, legal representatives, and personal representatives, and on Goodsmith’s successors and assigns.

21. No Third-Party Beneficiaries; Rules of Interpretation

Except as otherwise expressly provided, there are no third-party beneficiaries of this Agreement.

Headings are for convenience only. The singular includes the plural and vice versa. References to gender include all genders.

Exhibit A: Rules of Service

As a Goodsmith user you agree to follow the outlined rules. These rules are established to ensure that our relationship with you is clearly defined and to avoid any confusion as to the obligations of either party under this agreement.

Submitting and Managing Service Requests

  • Submit all requests and respond to all communication in the Goodsmith app. We are not obliged to respond to and/or act upon service requests and/or communication initiated by you via phone call, text, in-person, etc. Occasionally, Goodsmith, at its sole discretion, may initiate contact with you via call or text to expedite service, collect further details, troubleshoot, etc.
  • Be responsive to all communication and information requests via the Goodsmith app.
  • Provide as much detail as possible so that we can sufficiently underwrite your request. In-person estimates will only be provided if Goodsmith cannot underwrite a ticket despite a user providing a detailed scope of work, good photos, and responding to all questions in the app.

Day of Service

  • Be respectful of Goodsmith employees and contractors.
  • Provide reasonable access to the area of your home in need of service and control and/or contain pets during service visits.
  • Have an adult with knowledge of the scope of work in attendance for each service visit.
  • Unless explicitly permitted by a supervisor, you will not ask a technician to complete tasks that are not specifically detailed on the approved request.
  • Do not solicit “off book” services from Goodsmith technicians.

Billing and Materials

  • Payment for any services is due upon receipt of invoice for services rendered.
  • Materials purchased and/or provided by Goodsmith will be warrantied for one year specifically related to product defects. Materials purchased and/or provided by user will not be warrantied.
  • We reserve the right to bill for material costs on the purchase date, rather than on the service date.
  • What you buy and provide should be in good condition, complete, and inspected before our arrival. If we cannot complete Services due to materials not being in serviceable condition, we will bill you for the entire scheduled appointment regardless of worked hours. We will not warranty user provided materials and/or the associated labor.
  • If you provide false or inaccurate information related to your request, which results in Goodsmith not being able to complete the service in the allotted time, a return trip, subject to your approval, will be billed at standard rates.

Fees and Minimums

  • $29 service administration fees. We charge a $29 flat fee whenever a service technician is dispatched to your home. This covers underwriting/estimating time, travel time, fuel charges, etc. (does not apply to paying subscribers who joined before August 8, 2024, or Goodsmith staffed, prepaid maintenance visits).
  • Minimum service charges. All Goodsmith-staffed services are subject to a 1-hour minimum charge.
  • Emergency fees (applicable to Premium users only). $175 flat fee + time and materials subject to peak rates.
  • Emergency service estimates. Estimates may not be provided for emergency services, and any estimates shown are non-binding and not guaranteed.

Cancellation and No-Show Fees

  • Cancellation fee if you cancel and/or reschedule less than 24 hours prior to a confirmed appointment. If a maintenance visit, visit will be forfeited (no refund or rescheduling). For all other appointments $50 flat fee + $50/hour of time booked (e.g. a 2-hour appointment canceled within 24 hours would be subject to a $150 cancellation fee).
  • Cancellation fee if we show up to a confirmed appointment and no one is home. If a maintenance visit, visit will be forfeited (no refund or rescheduling). For all other appointments $100 flat fee + $50/hour of time booked (e.g. a 2-hour appointment for which we show up and no one is home would be subject to a $200 cancellation fee).

Exhibit B: Account Types

This Exhibit describes the account classifications, maintenance plans, inclusions, limitations, and conditions applicable to all Goodsmith users, including historical plans dating back to 2020 and future plans transitioning to Goodsmith+.

A. Account Classifications

Goodsmith users fall into one of the following account classifications:

  1. Free Users
  2. Legacy Users
  3. Premium Users
  4. Goodsmith+ Users (effective January 2026)

All users who have purchased or are entitled to maintenance services are classified as Maintenance Users and are further designated as either Legacy Maintenance Users, Premium Maintenance Users, or Goodsmith+ Users.

B. Free Users

Free Users do not pay a subscription fee and are not enrolled in a Maintenance Plan of any type. Additionally, Free Users:

  • May have limited access to services
  • May be charged higher rates
  • May be rescheduled or deprioritized in favor of Legacy, Premium, or Goodsmith+ users, particularly during peak demand periods.
  • Are subject to all standard service fees, minimums, and administrative charges

C. Legacy, Premium, and Goodsmith+ Users

Legacy Users, Premium Users, and Goodsmith+ Users (collectively, “Membership Users”) are treated equivalently with respect to membership status, platform access, service availability, scheduling priority, unique discounts, promotions, and other membership-related benefits. Membership Users receive priority scheduling during periods of high demand, subject to availability and underwriting. Priority scheduling does not guarantee same-day or emergency service availability.

The primary distinction among Membership Users relates to maintenance plan structure, pricing, billing method, and included maintenance services, which vary based on enrollment date and fees paid.

Legacy Users are users who enrolled in Goodsmith prior to the introduction of the Premium maintenance plan in Q4 2024. Legacy Users may:

  • Pay a monthly subscription fee (amounts vary)
  • Have purchased a maintenance plan, or
  • Maintain a monthly subscription without maintenance services

Not all Legacy Users include maintenance access. Legacy maintenance plans have been offered since 2020 and were billed on an annual, semi-annual, or monthly basis, including instances where maintenance fees were bundled with membership charges. Legacy plans vary in pricing, visit count, and included services based on the user’s enrollment date and fees paid.

Premium Users are users who enrolled in the Premium maintenance plan, first offered in Q4 2024. Premium Users do not pay a monthly subscription fee and receive maintenance services as defined by their Premium plan terms.

Goodsmith+ Users, effective January 2026, are users who opt into Goodsmith+ and purchase customized, prepaid maintenance and service plans through the App. Goodsmith+ Users hold the same membership rights, service priority, and access as other Membership Users and are governed by the Goodsmith+-specific terms outlined in Exhibit D.

All Legacy and Premium maintenance plans will be discontinued for new enrollments effective January 2026 as Goodsmith transitions to Goodsmith+. Existing Legacy and Premium users may continue their current plans under their original terms. Membership access and service priority will continue under applicable terms.

Exhibit C: Maintenance Plans and Routine Maintenance Services

All users enrolled in a maintenance plan, including both Legacy and Premium Users (collectively, “Maintenance Users”), are entitled to routine maintenance services as described below. Maintenance plans differ primarily by frequency of visits and cohort-specific inclusions, based on enrollment date and fees paid.

Routine Maintenance Visit Frequency

Depending on enrollment date and fees paid, maintenance plans include either two (2) or four (4) routine maintenance visits per plan year. Routine Maintenance Services include:

  • HVAC filter replacement
  • Light bulb replacement
  • Smoke and carbon monoxide detector battery replacement
  • Drain flushing using a chemical treatment (“Thrift”)
  • Garage door lubrication
  • HVAC primary drain line bleaching (preventative only)
  • Cleaning of HVAC return air vents

Routine maintenance services are preventative in nature only and do not constitute repair, diagnosis, remediation, or correction of underlying system failures.

Certain materials are required to complete Routine Maintenance Services.

  • Standard bulbs, HVAC filters, and smoke/CO detector batteries are provided by Goodsmith and billed to the customer
  • Drain treatment chemicals are billed per use
  • Specialty bulbs or filters may require a return visit and additional charges

Certain cohorts may receive additional maintenance services and/or benefits, including:

  • Dryer vent cleaning
  • Exterior window cleaning
  • $200 service credit (in lieu of a discontinued water heater flush)

The inclusion of any additional visits or services beyond the routine maintenance visits is strictly subject to the user’s original enrollment terms and payment history.

Exhibit D: Goodsmith+ Program

(Effective January 2026)

Overview

Goodsmith+ is a customizable, annual home maintenance program that allows users to build a tailored plan through the Goodsmith App or with assistance from Goodsmith staff. All Goodsmith+ plans are confirmed, managed, and scheduled through the App.

Available services may include, subject to eligibility and service-specific conditions:

  • Annual Smoke and Carbon Monoxide Detector Battery Replacement
  • HVAC Filter Replacement and Bulb Replacement
  • Dishwasher Deep Clean
  • Dryer Vent Cleaning
  • Grill Cleaning
  • Freestanding Ice Maker Cleaning
  • Washing Machine Cleaning
  • Paint Touch-Up
  • Handyman Services
  • Gutter Cleaning
  • Half-Day Pressure Washing
  • Exterior Window Cleaning

Service availability, frequency, and eligibility are determined at the time of plan creation and are subject to Service-Specific Conditions set forth in Exhibit E.

Plan Structure and Payment Options

Goodsmith+ plans are customizable and do not have a preset dollar value. A minimum of three (3) services is required to successfully build a Goodsmith+ plan.

Users may choose one of the following payment options:

1. Prepaid Goodsmith+ Plans

Users who elect to prepay in full for their Goodsmith+ plan receive a discounted price. Additionally, Prepaid plans will not be subject to trip or dispatch fees (currently $29 per visit, subject to change). In the event that a user cancels or no shows for a prepaid Goodsmith+ visit, Goodsmith maintains sole discretion to determine if the service can be rescheduled or forfeited subject to availability, scope of work, and time remaining under the current contract.

Prepaid Goodsmith+ plans:

  • Must be consumed within one (1) year of purchase
  • Are not eligible for refunds or early termination, except as expressly stated below
  • Forfeit any unused services at the end of the one-year period

2. Pay-As-You-Go Goodsmith+ Plans

Users who elect to pay upon completion of each service:

  • Are not eligible for discounted rates
  • Are subject to applicable trip or dispatch fees
  • Are subject to standard cancellation and rescheduling fees

Services must still be scheduled and consumed within one (1) year of plan creation.

Plan Renewal

All Goodsmith+ plans are annual and are scheduled on a recurring yearly cadence. Plans will automatically renew on the one-year anniversary unless canceled by the user in the App or via email to members@mygoodsmith.com prior to renewal. Service schedules may repeat annually based on the prior year’s cadence, subject to user confirmation.

Scheduling and Appointment Confirmation

  • Goodsmith will make best efforts to propose the next available or reasonably available appointment times, subject to Goodsmith’s underwriting process.
  • Once an appointment time is proposed in the App, users have seventy-two (72) hours to approve the appointment.
  • Failure to approve within this period will result in automatic cancellation of the proposed appointment.
  • Canceled appointments may be reopened by reviewing user history in the App.
  • All Goodsmith+ services are subject to Goodsmith’s standard Rules of Service.

Pricing and Materials

  • Goodsmith+ pricing is labor-only unless expressly stated otherwise.
  • Materials are not included and will be billed separately when applicable.
  • All services are subject to Goodsmith’s materials, sourcing, and substitution policies as outlined in this Agreement.

Pre-Existing Conditions and Service Ineligibility

If Goodsmith dispatches a technician to perform a Goodsmith+ service and determines that the service cannot be completed due to inaccessibility, safety concerns, or pre-existing conditions of an appliance, fixture, or mechanical system, the following applies:

  • For Prepaid Goodsmith+ Plans, Goodsmith will issue a refund only for the specific prepaid service that could not be performed, provided no work was completed.
  • For Pay-As-You-Go Goodsmith+ Plans, a minimum service charge of $100 will apply for the service visit.

Goodsmith is not obligated to perform services on appliances or systems that are unsafe, non-functional, excessively deteriorated, or otherwise unsuitable for the requested service.

Applicability of Service Rules

All Goodsmith+ services are subject to the Service-Specific Conditions and Rules of Service set forth elsewhere in this Agreement, including but not limited to access requirements, safety limitations, appliance eligibility, and preventative-service disclaimers.

Exhibit E: Service-Specific Conditions

Fixtures and Surfaces

  • Goodsmith does not chemically treat high-end sinks or fixtures, including brass, copper, or custom porcelain.
  • Ceiling lights located more than twelve (12) feet above ground level may require a return visit and additional charges for specialized equipment or scaffolding.

Smoke and Carbon Monoxide Detectors

  • Despite battery replacement, older and/or dusty detectors may beep shortly after service.
  • Beeping following service typically indicates the need for replacement.
  • Goodsmith is not responsible for post-service beeping or detector failure beyond battery replacement.

Exterior Window Cleaning

  • All windows must be accessible from the ground.
  • Exterior window cleaning may require additional charges for windows more than twenty-five (25) feet off the ground.
  • Exterior window screens may be removed at the customer’s request; Goodsmith is not liable for breakage, as screens are often brittle due to age and weather conditions.

Dryer Vent Cleaning

  • Dryer vents must be accessible.
  • Goodsmith is not obliged to service dryer vent exhaust terminations located on rooftops.
  • Immovable washers and dryers are excluded from service.
  • If a dryer vent cleaning has been prepaid and Goodsmith cannot complete the service due to inaccessibility, the prepaid charge will be refunded.

HVAC Systems

  • All HVAC units, filter boxes, primary drains, and other serviced components must be accessible.
  • Goodsmith treats HVAC primary drain lines with bleach as a preventative measure only.

Handyman and Paint Services

  • If a user elects to purchase handyman or paint services on a routine basis, procurement will not occur in advance unless explicitly communicated and approved.
  • If not approved in advance, procurement time will be included in the total scheduled service time.

Gutter Cleaning

  • Goodsmith reserves the right to omit gutters equipped with leaf guards.
  • All gutters must be accessible using a thirty (30)-foot ladder.

Pressure Washing

  • Pressure washing is limited to flat surfaces only.
  • Furniture and a home’s exterior surfaces or walls are excluded unless explicitly agreed upon in advance.
  • If pressure washing of furniture or exterior surfaces is requested, Goodsmith is not responsible for paint or finish damage.

Water Filter Replacement

  • Water filter replacement is subject to Goodsmith’s ability to source matching filters and/or the customer having matching filters available at the time of service.
  • Goodsmith does not store or carry customer-specific filters.

Grill Cleaning

  • Grill cleaning is a limited service subject to the condition of the appliance.
  • If a technician determines the grill is beyond cleaning, this will be communicated to the customer.
  • If the grill is determined to be non-functional prior to cleaning, service will not proceed until the unit is repaired, which may be quoted upon request.

Washer, Dryer, and Dishwasher Deep Cleans

  • Deep cleans are subject to the appliance being in good working order and without a recent or repeated history of issues.
  • Goodsmith will not clean appliances that are not functioning properly.
  • It is the responsibility of the homeowner to disclose any known issues prior to service.

Ice Maker Cleaning

  • If an ice maker has never been cleaned and is more than two (2) years old, Goodsmith reserves the right to withhold service.
  • If a technician begins cleaning and determines the unit requires repair or service, work may be stopped and Goodsmith will communicate any issues identified.

Decorative Light Covers

  • Decorative light covers or fixtures may be fragile, brittle, or prone to failure due to age, heat exposure, prior installation, or manufacturing characteristics.
  • Decorative light covers may crack or break during removal or reinstallation despite the use of reasonable care and standard service practices.
  • Goodsmith is not responsible for damage resulting from normal, careful removal or reinstallation.
  • Goodsmith is responsible only for damage caused by clear negligence, such as dropping, stepping on, or aggressively disassembling a fixture.
  • If a decorative light cover breaks during service, Goodsmith may attempt to source a replacement at the customer’s request; however, whether or not a replacement can be sourced, all costs associated with replacement parts, procurement, or installation are the responsibility of the customer.
  • If a matching replacement cannot be located, the customer may elect to replace the entire fixture at their discretion and expense.