FAQ

What markets does Goodsmith service?

We currently service select zip codes in the Houston area. Click here to see our service area. Stay tuned as we add additional markets in 2022-2023.

What makes Goodsmith different from a regular contractor?

Finding the right person to work on your home can be a challenge. From researching technicians to bidding out jobs, you can sink hours into a project before the job is even started. That’s not the way we work. With Goodsmith, your monthly or annual subscription gives you access to regular service check-ins and on-call expertise. From routine maintenance to emergency repairs, we’ll oversee each project from start to finish for a truly seamless home care experience.

What services are covered by the maintenance membership?

We offer a wide range of maintenance services to keep your home in top shape:

Quarterly
change AC filters and clean return air registers
flush primary HVAC drain
check interior and exterior light bulbs and fixtures

Semi-annual
touch up caulk and grout in bathrooms and kitchen
haul away one Goodsmith truck load (not to exceed one-half cubic yard) of donation and/or trash
lubricate garage door and mechanical gates
inspect plumbing fixtures for leaks and/or corrosion
clean sink aerators in bathrooms and kitchens
flush drains in all tubs and sinks (excluding sinks with built-in disposals)

Annual
winter: flush up to two heaters/home
fall: replace batteries in smoke detectors
spring: adjust common area hardware (e.g., kitchen and living spaces; bedroom, bathroom, and closet adjustments require member consent, extensive repairs subject to addition charges)
summer: cleanout one dryer vent
summer: winterization of exterior, accessible pipes (20 linear feet of foam insulation included)

What if I need a service that isn't covered by my subscription?

Every homeowner knows the stress of an unexpected repair job — but we’re here to help. Even if a on-demand service isn’t covered by your subscription, we can coordinate the repair with one of our trusted technicians. You’ll be informed of the cost upfront, and we’ll keep close to them at every step of the project to ensure the job gets done right.

Individually priced solutions include:

  • AC/HVAC Repairs
  • Appliance Repair
  • BBQ Cleaning
  • Caulking
  • Concrete/Flat Work
  • Countertops Repair/Replacement
  • Drywall Repair
  • Electrical Work
  • Fence Repair
  • Garage Door Repair
  • Gutter Repair
  • Holiday Light Installation
  • Junk Removal
  • Odd Jobs
  • Out of Town Check-Up
  • Painting
  • Picture/Art Hanging
  • Plumbing Work
  • Pool Equipment Repair
  • Power Washing
  • Roof Repairs
  • Security/AV
  • Specialty Cleaning
  • Stucco/Masonry
  • Tile Work
  • Tree Trimming
  • Trim Work
  • TV Mounting
  • Window Screen Installation/Repair
  • Window Washing
  • Window/Door Replacement
  • Window/Glass Repair

How do you choose third-party technicians for repair jobs?

There are no shortcuts to safety. That’s why we only work with a trusted network of experienced home care specialists. When we recommend a technician for the job, you can rest assured that they’re the same ones we’d choose for our own homes.

What safety precautions is Goodsmith taking around COVID?

Your family’s safety is more important than ever, which is why we’re taking extra measures to ensure we’re protecting you at every step of a project. In addition to practicing social distancing, we take the temperatures of every employee, wear masks and disposable shoe covers to reduce the spread of germs, and sanitize our hands before and after every job.

How will I be billed?

Paying your bill couldn’t be simpler with our online payment portal, which takes all major credit cards. (Hello, rewards points!) If you’d prefer, we also offer an auto-billing option via; simply complete a one-time credit card authorization form through Authorize.net, and we’ll manage the payment process for you. All services will be included in a single invoice, so you never have to worry about paying a vendor.

As a member, how do I request work?

Members can submit work orders for any job at any time on a dedicated channel through our convenient online messaging service. There’s no time spent on hold or waiting for a callback — just quick responses and quick service.

Why couldn't I sign up?

We never want to call you and tell you we’re stuck in traffic, so we’ve limited our service to homes across certain Houston neighborhoods. If your zip code isn’t listed yet, don’t worry. We’ll be headed your way soon.

I’m Convinced

Ready for regular check-ins and on-call expertise? Become a member with a monthly or yearly subscription, and replace piecemeal fixes with peace of mind.

Become a Member

I’m Interested

No two homes are the same. We’re happy to start things off with an initial visit to take your home’s temperature, talk through to-do’s, and go from there.

Schedule a Virtual Walk-through

I’m Convinced

Ready for regular check-ins and on-call expertise? Become a member with a monthly or yearly subscription, and replace piecemeal fixes with peace of mind.

Become a Member